Exchange Policy (Online Purchases) – If you wish to exchange an item, you have two options available within 10 days of purchase.
Option 1: Home Exchange
We offer a convenient home exchange service through our courier partners. A fee of Rs. 250/- applies for this service. To proceed, please WhatsApp the following information to +92 330 5157587:
- Name: __________
- Order Number: __________
- New Product Required: __________
- Old Product: __________
- Reason for Exchange: __________
Please attach a mobile video of the old product, ensuring that tags are attached/uncut and the item is in its original condition.
Option 2: Free Exchange
This option is completely free of charge. Simply send or drop off the products, along with the original receipt, and ensure that tags are attached/uncut and packaging is intact, to the following address:
Address: Office No. 1, Plot No 2, Shad Market, G-8/2, Islamabad & Phone: +92 330 5157587
Include the following details:
- Name: __________
- Order Number: __________
- New Product Required: __________
- Old Product: __________
- Reason for Exchange: __________
After inspection, our team will dispatch the requested products.
Note: Before proceeding, please visit www.demureattire.com to check available items and sizes.
Please be aware that items already exchanged are not eligible for return/exchange. Items purchased at full price will be exchanged at the current price only.
Return for a Refund (Online Purchases)
We want you to love our products as much as we do! If you wish to return an item for a refund, you can do so within 10 days, no questions asked. To initiate a return, please send the items with the original receipt, tags attached/uncut, and packaging to the following address:
Address: Office No. 1, Plot No 2, Shad Market, G-8/2, Islamabad & Phone: +92 330 5157587
Include the following details:
- Name: __________
- Order Number: __________
- Reason for Return: __________
- Account Title: __________
- Bank Name: __________
- IBAN: __________
Refunds are typically processed within 4 working days via IBFT, but please allow up to 6 working days in some cases.